Abuse Policy
How to report any abuse of our services
About Abuse Policy
We promotes a high level of responsible behavior in connection with the use of our services and respects the rights of others and requires that users of our services do the same. To ensure that rights holders can effectively enforce their rights, and also to ensure that any misuse of The SkyMesh LLU services is remedied, we have adopted an abuse handling policy.
As a service provider we are not able to monitor completely the manner in which our services are used by a customer or an end user. If you have identified that The skymesh services are used in violation of The SkyMesh LLU policies or any applicable law, or if you believe that your content has been used in any manner that infringes upon your rights, you can send an abuse notification to us. The procedure and requirements for the abuse notifications are set forth below.
The Abuse Prevention department makes sure to act quickly on all notifications it receives. All notifications received are evaluated initially by automatic systems, which is active 24/7 and handles notifications all year round.
Requirements for Notifications
Please follow the requirements stated below when submitting a notification about content hosted and/or transmitted by The skymesh. It is imperative that you follow these guidelines; non-compliance may result in a delayed or faulty processing of your notification.
• Ensure that the notification is submitted in plain text.
• Submit the notification in English language.
• Send the abuse notification to the correct email address (info@skymesh.tech)
• Do not send any notifications from a NO-REPLY email address.
• Include your name, address, telephone number and email address.
• The notification should reference an IP address from where the reported content is located or from which the reported conduct occurred. This IP address must be assigned to our hosted services.
• The notification should reference a static URL that from where the reported content is located or from which the reported conduct occurred. This URL should resolve to an IP address assigned to our hosted services.
Only include one IP address per notification. If you wish to submit a notification for more than one IP address, please send multiple notifications.
• Only include URLs or domains in your abuse notification for which you are seeking resolution.
• Provide a description of the content or conduct that you wish to report and why this is infringing your rights or violating applicable law or the applicable “Terms of Service“ Policy.
• For trademark infringement notifications: the registration details (including registration number) for the infringed trademark.
• For copyright infringement, please include a description of the copyrighted work you claim has been infringed, including a copy of the copyrighted work or the web page address where the copyrighted work may be found.
• For hacking, VOIP/SIP Scanning, (D)Dos and malicious software: a description of the illegal activities, including date and timestamp, the IP address of servers that are subject of the illegal activities, the destination port, source port and log files.
• Include one of the following key words in the body of your notification: (Child abuse) (Live streaming) (Copyright) (Trademark) (Voip/SIP) (Phishing) (DDOS) (Spam) (Hack) (Malware) (Gambling) (Zoophilia) (Defamation) (personal data) (Photos of persons)
How to submit an Abuse Notification?
You can submit a notification to us by way of email. It is important that you send the notification to the correct email address listed below:
The SkyMesh LLU Abuse Department
info@skymesh.tech
